Terms & Conditions
We recommend that you attentively read these general conditions of use, compliance to which is required, before any use of the websites and/or mobile applications developed by Urbansider.
These General Terms and Conditions of Use have been developed for Users of the Website and Mobile Application published and developed by Urbansider SAS – 2 Rue Lecourbe – 75015 Paris – France.
By using the Website and Mobile Application you agree to comply with these General Terms and Conditions of Use in full. Consequently, if you do not agree to any of these General Terms and Conditions of Use, you must not access or use the Website or Mobile Application. Urbansider reserves the right at any time to modify these General Terms and Conditions of Use, the Website and Mobile Application. Consequently, we recommend that you periodically check these General Terms and Conditions of Use, which are subject to change at any time.
“The Company” or “Urbansider” or “We” mean Urbansider SAS, a company with share capital of €16,400 whose headquarters are at 2, rue Lecourbe – 75015 Paris – Registered with the Register of Trade and Commerce of Paris under SIRET No. 843 959 107.
“Website” means the website currently located at: https://www.urbansider.com/
“Mobile Application” means the executable programme downloadable onto mobiles offering functionalities and Content accessed by the User and developed by Urbansider.
“You” means the User of the Website and Mobile Application.
“Content” means any Urbansider Content including text, image, music, audio, video, information or other elements.
“Urbansider Content” means any content made available by Urbansider through the Website or Mobile Application, including any content whether or not obtained under licence from a third party.
“Services” means the services offered by Urbansider on the Website and Mobile Application.
“User” means any person navigating on the Website or Mobile Application.
“Member” means any adult having an account after her or his application to join has been duly completed and approved. The Member is an identified User of Urbansider’s Website and Mobile Application.
“Account” means the Individual Account created by the Member at time of registration on Urbansider’s Website and Mobile Application.
- Description of Urbansider’s Services
Urbansider is a is a community of Paris lovers sharing their local tips, personal stories, favorite places to make your trip in Paris a unique experience.
Urbansider, by means of the Website and Mobile Application, offers the following Services to Users wishing to organise their stay in Paris:
Maps of Paris & Paris Travel Tips
Concierge Services & Recommendations
Welcome Services & Paris News
Walking Itineraries & Guided Tours
Paris Products Selling
- Urbansider’s Copyright and Intellectual Property
Urbansider owns all intellectual property rights (including in particular copyright, trade marks, database rights and any other similar rights anywhere in the world) covering not only the structure but also the content of the Website and Mobile Application (including in particular images, sounds, videos, photos, logos, trademarks, graphics, tools, software, documents and any and all other data).
No rights whatsoever are granted for the use of or license to use the Urbansider Content except as necessary to use the Services in accordance with these General Terms and Conditions of Use or otherwise by prior written agreement with Urbansider.
Any reproduction, representation, publication, transmission, use or modification whether in whole or in part of the Urbansider Content without such approval and/or authority, is strictly prohibited.
Such unlawful or illegal acts render their perpetrator liable in consequence and may entail legal proceedings against the perpetrator(s) thereof notably on grounds of infringement of rights. Urbansider’s trademarks, logos and brands and those of its partners displayed on the Website and Mobile Application are registered. Any reproduction whether in whole or in part of these trade marks and/or logos without the express prior authority and approval of Urbansider is prohibited.
Any unauthorized reproduction of trademarks, logos and distinctive signs shall constitute an infringement liable to sanction under criminal law. Infringers are liable to sanctions under civil and criminal law and notably to the sanctions provided in applicable intellectual property law.
Similarly, Urbansider is a producer of databases. Consequently any extraction of data from and/or re-use of the one or more databases in the meaning of in applicable intellectual property law are prohibited.
- Use of Urbansider’s Website and Mobile Application
You may view, download and print Urbansider Content for your personal and non-commercial use only.
Any other use must be approved in advance in writing by Urbansider.
Unless such express approval has been granted, it is strictly forbidden to reproduce, copy, transmit, redistribute or republish Urbansider Content whether in whole or in part.
Furthermore and in all circumstances it is forbidden to modify the Urbansider Content or to modify or delete indications of copyright, trademarks or signs of title or ownership relating to the Urbansider Content.
You must use the Website, Mobile Application and Services in accordance with applicable law.
You expressly commit to hold Urbansider harmless in the event of any liability it may incur with respect to any and all third parties in connection with any usage that fails to comply with these General Terms and Conditions of Use of Urbansider’s Website and Mobile Application.
Use of the Website and Mobile Application is not permitted for any person aged less than 18 years.
In accordance with these General Terms and Conditions of Use, the Website and Mobile Application are available to Users free of charge (except connection charges). Please see Article 14 for details of how we are remunerated if you use the Local Services Providers.
Navigation on Urbansider’s Website and Mobile Application may, independently of Urbansider, entail the use of third party websites not provided with their own general terms and conditions of use. In such cases, Urbansider shall be wholly dissociated from the third party websites so visited.
- Links to other websites, third party websites
The Website and Mobile Application may contain links to third party websites. Any use by you of such third party websites will be subject to the terms and conditions applicable to such third party websites.
Third party websites containing links to the Website and/or Mobile Application are not published by Urbansider and Urbansider shall not in any way be held liable for the content of third party websites linked to from the Website and/or Mobile Application. Subject to prompt notification in accordance with Article 8 of these General Terms and Conditions of Use, Urbansider undertakes to immediately remove any link to illegal content.
Consequently, and subject to provisions detailed in article 7 of these General Terms and Conditions of Use, Urbansider bears no liability whatsoever in regard to the Content, advertising, products, Services or any other tool available on or derived from external websites or sources. Urbansider shall not in any circumstance be held liable for consecutive damage arising from or in connection with the use of such links.
By connecting your Account to an account opened on a third party platform (e.g. Facebook, Google), you acknowledge and agree to the collection and processing by Urbansider, in accordance with our Confidentiality Policy, of any personal data that you may have permitted to be shared with Urbansider in accordance with your account settings on such third party platform.
- Liability arising in respect of Urbansider Content
Urbansider makes every effort to ensure that the Website, Mobile Application and Urbansider Content are accurate and reliable. However, Urbansider is not able to guarantee the accuracy, comprehensiveness, availability and/or timeliness of the information and/or the Urbansider Content provided on the Website and/or Mobile Application.
Subject to provisions detailed in article 7 of these General Terms and Conditions of Use, Urbansider and/or its partners shall not be held liable in respect of the use of the information and/or Content provided and/or the tools made available on Urbansider’s Website and Mobile Application.
- Urbansider’s liability
If you are a consumer and we fail to comply with these General Terms and Conditions of Use, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these General Terms and Conditions of Use or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you began using the Services.
The liability of Urbansider and or of third parties may not be sought in connection with any Content placed online nor with the use thereof, nor in regard to any prejudice or damage whether direct or indirect of whatsoever nature or howsoever arising, the foregoing without limitation.
Prejudice or damage shall mean:
Any Content of defamatory or polemic nature or that is pornographic, xenophobic or that may more broadly offend the sensitivities of the greater number,
Any interruption of activity or of service,
Any inability to make use of proposed outcomes,
Inadequacy, shortfall or deficiency of the outcomes made available, and any loss of earnings arising thereby Urbansider does not in any way guarantee the accuracy, adequacy, and/or impartiality of any Content, which is put online “as is.” Hence Urbansider disclaims any form of warranty and makes no representation as to the quality or suitability of any Content for a particular use.
- Policy of Content withdrawal
Urbansider may at any time to withdraw any Content in breach of these General Terms and Conditions of Use with or without prior notice.
If you believe any Content is prejudicial to freedom, respect for persons, image, reputation, gives rise to infringement of copyright and similar rights, rights to image, or is defamatory, you may contact Urbansider to request the withdrawal of such Content.
On receipt of notification, Urbansider commits as soon as possible to make an assessment of the disputed Content and of the issues raised and, after checking the identity of the claimants, to rule at its sole discretion whether the Content in question must be withdrawn.
You are recommended to carefully assess the facts before making any claim, for whose raising you will be held liable.
- Cancellation of Services, complaints
We reserve the right at any time to cancel your Account if you fail to comply with these General Terms and Conditions of Use. If we do cancel your Account, all personal data we hold relating to you will be deleted.
Although we are not under any obligation so to do, we reserve the right to perform timely and unilateral controls, at our discretion or at the request of third parties in order to check that users respect all the provisions of these General Terms and Conditions of Use including the contractual documents that supplement and/or modify them. We reserve the right to suspend or terminate an Account if, following such inspection, we discover serious breaches of these General Terms and Conditions of Use.
If you have any queries regarding the Services, please contact us by email: email@example.com
You can also contact us:
by post to the following address: Urbansider SAS – 2 Rue Lecourbe – 75015 Paris – France ; or
by telephone on 0676648136.
If you contact us by email or post, you should attach to your signed request for action, a copy of your identity and of your login and passwords.
- Access to the Website, Mobile Application and Services
a. Configuration of access
Urbansider proposes an online service from its Websites and Mobile Applications.
A connection to the Internet is required to access the Website and Mobile Application.
To access certain Website and Mobile Application functionalities you must register as a Member and create an Account. The full Services become directly available after registration on the Website or on the Application.
b. Access and technical operations of the Website and Mobile Application
We aim to ensure that the Website and Mobile Application are in full working order 24/7. However, we do not guarantee that the Website and Mobile Application will operate continuously or free from error.
Urbansider shall not be liable for the unavailability, interruption or dysfunction of the Website, Mobile Application or Services for any reason beyond its reasonable control or where Urbansider elects to carry out maintenance or upgrade works on the Services.
We do not guarantee that the Website, Mobile Application or Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access the Website, Mobile Application or Services and we recommend that you use your own virus protection software. You accept the fact that Urbansider and its suppliers may in no circumstance whatsoever be held liable for any material damage and/or financial loss and/or direct or indirect damage and consequences of whatsoever kind and/or arising from the use of or impossibility of using the www.urbansider.com website.
c. Refusal, suspension and interruption of access
Urbansider shall be free at any time to refuse, interrupt or to suspend access to all or part of the Websites and Mobile Applications or to the Services, notably for operational or maintenance reasons, and shall be free to modify, suspend or take the website down and terminate its publication on the Internet network.
d. Access free of charge to certain categories of services
Urbansider shall provide general information services on open access to Users, meaning services available free of charge without obligation to declare an ID or open an Account.
- Connection with Local Services Providers
To make contact with a Local Services Providers, proceed in the following order:
1 – Select the desired service
2 – Click on the Inquire and book link
3 – Specify your name and email address
4 – Indicate the number of people interested by the service
5 – Indicate the duration of your stay in Paris
6 – Indicate your expectations for this service and any other detail to offer you the best experience
7 – Send your booking request and wait for a proposal from the provider of the service.
- Your liability
a. Personal liability for use of the Website, Mobile Application and Services
You are only permitted to use the Website, Mobile Application and Services for personal and non-commercial purposes.
As a website User you acknowledge that you are connecting to and using the proposed services at your sole risk. Subject to provisions detailed in Article 7 of these General Terms and Conditions of Use, we disclaim any and all liability for damages whether direct or indirect (financial losses, loss of earnings, foreign currency losses) that you or a third party may suffer for whatsoever reason whether arising from your connection to the Website or to the Mobile Application, or from your inability to access or connect to the Website, or from the functional or dysfunctional status of the Website or Mobile Application
At issue in particular is damage or loss arising from inaccurate Content, errors, slow speed of or interrupted transmission, the loss disappearance or alteration of data, viruses of whatsoever origin, intrusion by third parties and more generally damage or loss arising from the accessibility or inaccessibility of the Website.
b. Liability incurred by you in connection with the services provided by the Local Services Providers
The services contract is entered into exclusively by the two parties, you and the Local Services Provider.
Local Services Providers assume full liability for the services that they propose.
In this respect you will be required to accept the general terms and conditions of sale of each Local Services Provider, as they come into force at the time of your acceptance of its proposal and/or of your making initial payment.
You hereby commit to respect and abide by the rules set out by any representative of the Local Services Provider.
These rules are issued for the purpose of ensuring that the service as scheduled takes place both in the manner intended and safely.
The Local Services Provider is not liable for any activity that you perform outside the scope of the service schedule.
c. Your liability in regard to viruses
We invite you to check that any and all files transmitted or registered on the Website are virus-free. You shall not register or transmit files containing viruses or programmes that cause data loss, destruction or corruption. You shall be held fully liable in the event of breach of this condition.
d. Your liability in regard to your communications
You acknowledge that you (and not Urbansider) are solely liable for any and all electronic information and content you upload to the Website and/or Mobile Application, and acknowledge that Urbansider shall incur no liability in this respect whatsoever. You acknowledge that you shall and must use the Services in a manner compliant with applicable law.
- Role of Urbansider in the choice of Local Services Providers
Urbansider has selected Local Services Providers that are highly qualified in their field of expertise and who possess the authorizations and insurance status required in their countries of establishment.
To be an Urbansider partner, a Local Services Provider must meet a number of highly stringent quality requirements. Also, each Local Services Provider undertakes to meet a number of commitments with respect to our Members, in accordance with the terms set out below.
Urbansider provides a service whereby Members are put in contact with Local Services Providers. We shall not bill you for our Service and add no further costs to the cost established by Local Services Providers. Our remuneration is made up of commissions paid to us by Local Services Providers.
- Liability of Local Services Providers
The Local Services Provider, in order to become an Urbansider partner and propose its services to You, is required to comply with a number of commitments to Members, including the following:
Make personal contact with you within 48 hours of request;
Allow Urbansider customers to benefit from same pricing conditions as those offered to customers addressing directly to the Local Services Provider on the day of request for a service;
To use only the email and telephone contact numbers provided by the Urbansider platform for purposes of communication with you;
Provide you all the services mentioned in the service programme offered by the Local Services Provider;
Notify Urbansider when the local correspondent is absent for any period (however long or short) and not in a position to react;
Use all reasonable endeavours to ensure the highest quality of service and to find alternative solutions in the event of difficulty;
Make every effort to find alternative solutions in the event of difficulty
Inform you of its terms and conditions of sale, of payment and of cancellation prior to any confirmation of reservation; and
Have at its disposal all insurance and consents required by regulations in force in the country of its establishment, and be ready to provide evidence thereof at the Member’s request.
You commit to comply with the rules set out by the guide or any other representative of the Local Services Provider. The purpose of these rules is to ensure that the service schedule takes place in the best conditions, while making an important contribution to safety and security.
The Local Services Provider shall not be held liable for any activity performed by a Member that falls outside the scope of the travel schedule.
However, as stated in the Services Provider general terms and conditions that you accept on acceptance of the proposal, the Local Services Provider cannot be held responsible for the following:
Loss or damage to personal effects, whether by forgetfulness or otherwise;
Theft of or damage to personal effects occurring in hotels;
Damaging consequences of an event of force majeure, (adverse climatic events, natural disaster, political unrest, strike or similar);
Damage arising from the action of other travelers;
Failure to follow timetables when caused by your own action or inaction.
- Information on conditions of cancellation of services provided by the Local Services Provider and on terms of reimbursement
Before making a reservation with a Local Services Provider, you undertake to read and accept its general terms and conditions of sale, and terms of payment and cancellation of its services.
Any cancellation must be notified by letter or email directly informing the Local Services Provider in the form required by its general terms and conditions. Cancellation fees may be payable by the Member in an amount that may vary in accordance with the timeframe of cancellation and the terms and conditions of the Local Services Provider, which you are required to consult.
We suggest that you take care both to read in detail the terms and conditions of cancellation, of (pre)payment and of failure to show, and to make all payments to come by the deadlines agreed with the Local Services Provider.
The terms and conditions set out by the Local Services Provider will apply to you. Cancellation expenses will be payable out of the initial downpayment made by the Member when reserving through the Local Services Provider.
Reservations are effective as soon as initial downpayment has been received.
The terms and conditions of payment are those set out in the Local Services Provider’s general terms and conditions, which you must consult.
Each Local Services Provider is required to inform you of its terms, conditions and means of payment, which will be those applicable.
Between the moment of drafting the proposal and the moment at which you agree to it, service availability may change. If such changes take place, your renewed consent to the altered situation will be requested.
d. Services not used
If any service is cut short, interrupted or not fully taken up for whatsoever reason, there will under no circumstances be any refund from the Local Services Provider.
It is the client’s responsibility to take out insurance cover providing for reclaim of the sums paid out for unused services.
e. Urbansider warranty against Local Services Providers default
Urbansider is not liable for the services provided by the Local Services Providers, nor will it be held liable for their default in the event of their going into administration or receivership.
f. Urbansider’s Customer Service
However, in the event of Local Services Provider default making it impossible to perform the selected travel schedule, Urbansider will assist by attempting to find an alternative solution through another Local Services Provider.
As part of this commitment, Urbansider undertakes to ensure that you do not suffer financial loss in this respect.
Urbansider is thus committed to paying you compensation in the amount you paid to the defaulting Local Services Provider, by refunding it to you if no alternative Local Services Provider can manage the service schedule you paid for, or if not by paying an equivalent sum directly to the alternative Local Services Provider managing your service schedule. If there is an outstanding balance for services, unpaid in whole or in part, you should make complete payment to the alternative Local Services Provider, without any liability attaching to Urbansider in such circumstances.
In the event of dispute with the Local Services Provider, before, during or after your travel, Urbansider customer service is at your disposal to assist in resolving the issue. It may be contacted at the following address firstname.lastname@example.org
- Governing law and jurisdiction
The content of the Website has been devised under and is managed in accordance with French law. The General terms and conditions of use are governed by French law.
French law governs both the fundamental legal principles and the rules of form adopted, and judgement of Website content is the sole competency of the courts of France.
If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these General Terms and Conditions of Use, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.
We and you agree to place any dispute arising between us arising out of these General Terms and Conditions of Use or the Services (including contractual and non-contractual disputes or claims) before the French courts as having non-exclusive jurisdiction, but you may seek legal redress in either France or in the Member State of the European Union in which you reside.
Urbansider reserves the right at its sole discretion to modify the Website, Mobile Application and Services from time to time and may restrict access thereto. By using the Website and Mobile Application after any such notification of modification you are deemed to accept the modifications made.
- General provisions
In the event that any part of these General Terms and Conditions of Use were to be declared invalid or inapplicable under applicable law, including but not limited to the exclusions from warranty and the limitations of liability outlined above, the invalid or inapplicable provisions in question shall be deemed replaced by valid and applicable provisions that are the best approximation to the intention of the original provision, while the other terms of these General Terms and Conditions of Use remain in force and fully effective.
Urbansider shall be entitled to assign, transmit, sub-contract or delegate its rights, duties and obligations under these General Terms and Conditions of Use to a third party. No entitlement of this kind is granted to you.
If one or more of the provisions contained in these General Terms and Conditions of Use become invalid in whole or in part, the remaining provisions shall not in any way be affected. You and we shall attempt in good faith to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the same effect as would have been achieved by the invalid or unenforceable provision.
These General Terms and Conditions of Use are available in the language of the Website. This Website is periodically and regularly updated: it shall consequently be declared an editorial product under any court or legal system.
General Terms of Sale
These are the general conditions of sale (the “General Conditions of Sale”) of Urbansider, a simplified joint stock company with share capital of 16.400€, having its registered office at 2 rue Lecourbe, 75015 Paris, identified in the Trade and Companies Register of Paris under number 843 959 107, operating its business under intra-community VAT number FR17 843 959 107 and notably owning the Urbansider trade mark, French trade mark relating to telecommunications, entertainment and temporary accommodation (“Urbansider”).
- Purpose and acceptance of the General Conditions of Sale
The General Conditions of Sale are applicable to any on-line order placed on the electronic commerce internet website of Urbansider available at the address www.urbansider.com (the “Website”) for local gifts (namely bags, clothes, food, candles,…) (hereinafter collectively referred to as the “Products”) by a final consumer of full age located in mainland France or in one of the other zones served by Urbansider (the “Client”).
The purpose of the General Conditions of Sale is to determine the formalities for on-line sale of the Products by Urbansider, and the rights and obligations of a Client making an on-line purchase.
Urbansider sells the Products appearing on its Website for retail purposes only and to final consumers.
The General Conditions of Sale in force are available at all times on the Website and the Client has the option of saving and/or printing them prior to confirming its order.
The Client shall confirm, by checking the box provided for this purpose, that prior to placing its order it has read and unconditionally accepts the General Conditions of Sale. The Client shall in any event be deemed to have accepted the General Conditions of Sale when it confirms the order.
The General Conditions of Sale applicable to the sale are those in force on the date when the order is placed. Any derogation from the General Conditions of Sale shall only be valid following the prior written agreement of Urbansider.
Urbansider reserves the right to update the General Conditions of Sale at any time, the new General Conditions of Sale applying to any new order made as of the date they are posted on-line.
- Products offered for sale on the Website
2.1 Description of the Products
In accordance with Article L. 111-1 of the Consumer Code, the Client has the option, prior to its order, of finding out on the Website about the essential features of the Product(s) which he/she wishes to order.
Urbansider takes the greatest care in presenting the Products on the Website. Nevertheless, the photographs and graphics illustrating the Products are only illustrative and variations may occur. In the event of a clear difference between the features of the Product and representation of the Product, Urbansider shall not be held liable in any circumstances.
The Client is invited to read the description of the Products on the Website and to contact Urbansider to obtain any additional information, if necessary.
2.2 Availability of the Products
The Products are offered for sale to the extent that stocks are available. Urbansider gives no guarantees as to the availability of the Products presented on the Website.
In the event that one or more Products are unavailable after an order has been placed, the Client will be notified by electronic mail sent to the e-mail address given at the time of his/her order and the price representing the missing Product(s) will not be charged or, where applicable, will be refunded to the Client’s bank account or bank card.
Where a Product is purchased by way of pre-order, the Client will be charged on the day when the pre-order is placed.
- Prices for Products shown on the Website
The prices of the Products appearing on the Website are denominated in Euros, inclusive of all taxes.
Packaging and delivery costs may be invoiced separately, depending on the value of the order, and will in any event be confirmed to the Client prior to final confirmation of his/her order.
Urbansider reserves the right to change its prices at any time, without any formalities other than making the changes on the Website, the price invoiced to the Client being the price shown when the order is registered.
The terms of an offer may be varied until the Client has confirmed its order in accordance with the provisions set out below. If an order is varied after any change to the prices has taken place, the new prices shall apply automatically.
The price shall be paid in full at the time of the order. No order will be processed unless full payment has been made on that date.
- Formalities relating to Product orders
In order to place an order on the Website, the Client must be of full age, have legal capacity and have use of a payment method authorized according to the Website.
The sale shall be deemed to be finalized once the Client has confirmed payment and received the confirmation email.
The Client acknowledges that, unless there is evidence to the contrary, the data recorded on the Website shall constitute evidence of any transaction between the Client and Urbansider.
- Refusal of an order
Urbansider reserves the right to refuse or cancel any order, for a legitimate reason, for example relating to difficulty in supplying a Product, a problem with understanding the order received (illegible document, etc.) or a foreseeable problem concerning the delivery to be made or relating to any anomaly in relation to the order placed on the Website.
In these circumstances, Urbansider will send the Client an electronic mail using the e-mail address provided by him/her when the order was placed and will not deduct the sums payable or, where applicable, will reimburse the Client for any sums already received by Urbansider in relation to the disputed order.
All orders, irrespective of their origin, shall be paid for on-line, in Euros, using the authorized payment methods offered on the Website.
Payments can be made with credit cards, processed by Stripe, or by Paypal Standard. Stripe works by adding payment fields on the checkout and then sending the details to Stripe for verification. PayPal Standard redirects customers to PayPal to enter their payment information. Urbansider reserves the right to add or remove any payment method at its absolute discretion.
The Client warrants that he/she has the authorizations required to use the chosen payment method at the time of confirmation of the order. Any payment irregularity shall result in automatic cancellation of the order and/or immediate suspension of delivery of the Product(s). The Client shall not be charged for any payment that cannot be fulfilled.
- Delivery of the Products
7.1 Place of delivery
The Products shall be delivered to the delivery address given during the ordering process, no later than seven (7) days following confirmation of your order by Urbansider for delivery in mainland France.
In this regard, it should be noted that (i) Products purchased by way of pre-order will be delivered on the date shown on the Website and (ii) Products can be delivered in mainland France and to any other zone served by Urbansider. To find out whether the proposed delivery location falls within the zones served by Urbansider, contact should be made with the Urbansider at the address set out in the Preamble. No deliveries can be made outside this area.
For any delivery outside mainland France, the delivery period will be referred to in the confirmation email. The Client will have the option of monitoring progress of his/her order using a tracking number.
Urbansider shall not be held liable for any losses resulting from an error made by the Client in the information provided (lost Product, delay in delivery, etc.).
If, on the day of delivery, the Client is not present at the delivery address given when the order was placed, a delivery note will be placed in his/her letterbox, asking him/her to collect his/her package from the carrier’s office within the period shown on the delivery note. After this period, the package will be returned to Urbansider.
The Client acknowledges that delivery shall be deemed to be effective when the package is handed over through the letterbox, directly at the Client’s place of residence or at the carrier’s office, as evidenced by the carrier’s proof of delivery.
7.2 Delivery period and cost
The delivery period and cost depend on the method of delivery chosen by the Client when placing his/her order.
In the event of a delay in dispatch of the Product(s) ordered within the period indicated on the Website, Urbansider shall notify the Client, by electronic mail sent to the email address given by the Client at the time of his/her order, of the potential impact on the delivery date initially given to the Client.
Urbansider shall not be held liable for any delay in delivery attributable to the delivery services.
If delivery is not made within the maximum delivery period shown in the order confirmation email, the Client is entitled to cancel his/her order within a maximum period of sixty (60) days from the first day exceeding the delivery period and will be reimbursed for the value of the order cancelled.
For purchases made by way of pre-order, late delivery starts to run as of the first delivery date given at the time of the pre-order.
- Acceptance of the Products
The Client is responsible for checking the condition of the packaging of the Product(s) and the conformity of the Products upon delivery.
In the event of any damage to the package or any visible anomaly (damaged or open package, etc.) the Client shall explain his/her reservations to the carrier or carrier’s office within a period of forty-eight (48) hours following the delivery date and report the matter to Urbansider, the contact details of which are set out in the Preamble. After examining the Product(s) (which must be returned to Urbansider within a period of fourteen (14) days following the delivery date) Urbansider may replace or refund them, depending on the circumstances.
- Right of withdrawal
In accordance with the provisions of Articles L. 121-21 et seq. of the Consumer Code, the Client has the legal right to withdraw within a period of fourteen (14) calendar days from the date of receipt of the Product ordered from the Website, without being required to give reasons, by sending to Urbansider an unambiguous declaration clearly expressing his/her wish to withdraw, the contact details of which are set out in the Preamble.
As of notification of his/her intention to withdraw in the above circumstances, the Client shall have an additional period of fourteen (14) days to return the Product(s) by post to the address shown above at its expense, paid in advance, and under its liability.
For a refund to be payable, the Product(s) must be returned in their original packaging and condition, together with a copy of the invoice corresponding to the Product(s).
The Client is hereby informed that, for reasons of health and safety, Products which have been unsealed, opened and/or used by the Client after delivery may not be returned, in accordance with the provisions of Article L.121-21-8 of the Consumer Code.
If the conditions set out above are met, Urbansider will reimburse the Client for all sums incurred in relation to the order of the Products returned, including the delivery costs calculated on the basis of a standard delivery method, by payment to the Client’s bank account or card used when the order was placed, within fourteen (14) days from receipt of the returned Products by Urbansider.
Urbansider shall be liable for any lack of conformity of the Products sold in accordance with Articles L.211-4 et seq. of the Consumer Code and for latent defects in the Products sold in accordance with Article 1641 et seq. of the Civil Code.
Any claim made by the Client in relation to the statutory warranty as to conformity or the warranty against latent defects shall be sent to it.
Where the consumer wishes to claim under the statutory warranty as to conformity, he/she shall have a period of two (2) years from delivery of the Product to make the claim.
The consumer may choose between repair and replacement of the Product, subject to the conditions in relation to costs set out in Article L.211-9 of the Consumer Code.
The consumer shall be exempt from proving existence of the Product’s lack of conformity for twenty-four (24) months following delivery of the Product.
Where applicable, the statutory warranty as to conformity shall apply independently of any commercial warranty granted.
The consumer may decide to rely on the warranty against latent defects under Article 1641 of the Civil Code. In these circumstances, the consumer may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
- Reservation of title – Transfer of risk
Urbansider reserves full title to the Products sold until Urbansider has received payment for them in full, including expenses and taxes. Transfer of the risks relating to the Product to the Client shall take place upon receipt of the Products by the Client, Urbansider remaining liable in the event of loss, theft, damage or destruction during carriage.
- Limitation of liability
The Products offered for sale on the Website are aimed at consumers.
Urbansider shall not be held liable for any indirect loss or damage sustained by the Client or by third parties as a result of the Products or of use thereof.
Urbansider warrants that its Products conform to the French legislation in force but shall not in any circumstances be held liable in the event of non-conformity with the legislation in the country of delivery of the Products.
Urbansider shall not be held liable in the event of failure to perform the order as a result of circumstances of force majeure, such as disturbance, total or partial strike notably of the transport and/or communication services, fire, flood, etc.
Urbansider shall not be held liable for any direct or indirect loss, irrespective of the causes or consequences, including any loss of profits, clients or data arising as a result of use of the Products.
- Intellectual property
The intellectual property rights attaching to the Products sold on the Website are and shall remain the exclusive property of Urbansider, who does not grant any licence or right other than the right to access the Website and use the Products.
- Information technologies and liberties
The Client’s personal data is required for management of the order and for commercial relations. Such data may be forwarded to companies involved in commercial relations such as those responsible for the management, fulfilment, processing and payment of orders. This information and data is also retained for security purposes, in order to comply with the legal and regulatory obligations and to improve commercial relations with the Client, which includes sending the Client marketing information.
In accordance with the Information Technology and Liberties Act of 6 January 1978, the Client has a right to access, correct and object to the use of his/her personal data for legitimate reasons. The Client should simply write by email or post to the address appearing in Article 18, providing his/her surname, forename, email address and postal address.
- Applicable law – Courts with jurisdiction
The General Conditions of Sale and the contractual relationship between Urbansider and the Client with regard to the order of Products from the Website shall be governed by French law. In the event of any dispute, the French courts shall have exclusive jurisdiction, to the exclusion of all other courts.
Le présent site www.urbansider.com est la propriété de la société Urbansider SAS au capital de 16400 €, dont le siège social est au 2 rue Lecourbe, 75015 Paris, immatriculée au registre du commerce et des sociétés de Paris sous le numéro 843 959 107.
Numérode TVA intracommunautaire FR17 843 959 107.
Le Directeur de la publication de ce site est Monsieur Guillaume Labendzki, en qualité de président de la société Urbansider SAS, joignable à l’adresse email email@example.com, ou par téléphone au 0145671316.
Le site Web est hébergé par Online SAS – BP 438 – 75366 Paris CEDEX 08 – RCS Paris B 433 115 904